-Your refund will be credited to the original purchaser's payment type. It will include shipping costs for faulty items or for orders cancelled under the DSR's only. Shipping costs will not be refunded for items returned using our free collection service.

-Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this. Your card will be refunded once the shoes have been returned in their original condition to our returns department. You will receive a notification email upon your refund.